Combining the passion for pushing the boundaries of possibilities and customer orientation, Siemens Global Business Services provides an innovative portfolio of solutions and services based on generative artificial intelligence (GenAI).

Emerging technologies such as artificial intelligence (AI) are transforming our world at an accelerated pace. This is no longer a distant future, but a present reality that, according to experts, could have an impact on our lives and work comparable to the industrial revolution or the rise of the internet.

Siemens Global Business Services (GBS) has developed a suite of Generative AI microservices addressing capabilities such as information retrieval or content creation in a pre-configured and easy-to-consume way. This enables GBS to deliver AI-driven business solutions faster and at scale, without the need to invent the wheel always from scratch, which drastically accelerates the time to value. The GBS approach allows customers to harness the potential of this technology to automate tasks, improve data-driven decision-making, and optimize processes among many other options using text, image and voice input.

Learn more about our GenAI use cases below.

The Bionic Agent

A cloud-based solution that seamlessly integrates with existing customer support systems and leverages natural language processing (NLP) and generative AI to handle unstructured data from incoming service inquiries. This virtual agent interprets service inquiries, extracts relevant information from those inquiries, triggers the appropriate process workflow, and automatically sends the response to the service customer. For example, the Bionic Agent solution supports service teams in answering inquiries from customers who are requesting invoice copies by reducing manual handling time per inquiry by up to 85%.

Thanks to the integration of GenAI, Bionic Agent now interacts with customers in an even more natural way, extracting entities from tickets with an accuracy of 97%+, pushing end-to-end service inquiry automation to the next level. In addition, Bionic Agent also uses the GBS AI Assistant for enhancing attachment handling with visual language models (VLMs), automatic response creation, translation, improving filtering of spam emails and optimizing various other tasks. With this update, customers will experience a positive impact, including faster implementation and more accurate responses to their inquiries, a more personalized and efficient customer experience, and freeing up time for customer support teams to focus on more complex tasks. Bionic Agent is a scalable, off-the-shelf solution that service teams can use within only a few weeks of implementation time thanks to GenAI capabilities.

Tender, Contract & Proposal Manager for Opportunity to Cash (O2C) services

No more tedious searching through long documents. The Tender, Contract & Proposal Manager for O2C is a digital assistant that quickly finds relevant information in tenders, contracts and proposals. It also provides accurate and natural language answers to questions about the documents and can generate precise summaries, which directly translates into time savings and efficiency gains during sales processes. This makes the Tender, Contract & Proposal Manager an invaluable tool for any team that wants to optimize its sales processes and improve the customer experience. The use case is currently in a pilot state.

The Future of Business is Powered by Generative AI

Siemens GBS' AI Assistant has the power to transform the way businesses operate. Siemens GBS continues to accelerate business transformation thanks to its new GenAI microservices suite, supported by a global GenAI team of highly specialized experts and its diverse process know-how, which can help clients design, develop, and scale customer-centric business solutions from initial concept to final implementation. GenAI is not only enhancing and expanding GBS' service portfolio, but it is also enabling customers and clients to overcome obstacles and achieve new levels of success.

Are you ready to harness the power of generative AI for your business?

The GBS GenAI team is ready to help you discover new use cases and unlock untapped potential. Contact us today to start your GenAI exploration journey and learn more about how we can help you achieve your goals. Have a look at our SharePoint page to explore our GBS AI Assistant more.