Getting insights into your business operations or finding the right support shouldn’t be a difficult and time-consuming process. As an organization with many moving parts, it’s important that you have the utmost transparency and easy access to support in as many areas as possible.

Often customers struggle to know where they should go for support on their topics. This results in wasted time while managing a variety of contacts and can still be difficult navigating where they should go to get the answers and service they need.

Knowing that support and insights come in a variety of format Siemens GBS decided to develop two new solutions to bridge the gap between getting the right support, efficiently and gaining transparency easily without the wait time. With the new Support Portal and Billing Portal, customers have one place to go to for answers, support and transparency into their billing status. Take a deep dive into the portals below.

Leading with transparency – the GBS Billing Portal

Customers need to understand the status of their billing. The GBS Billing Portal was created to provide this transparency throughout the billing cycle to help guide them with their business decisions through easy accessibility and powerful analytics. It was developed as a self-service portal providing transparency into the billing cycle to see details such as consumption item detail reporting. They can also track consumption based on forecast and billing. Overall, the tool allows for a more efficient process for customers to view billing details whenever they choose; providing them with flexibility, real-time information and saving them time.

*The Billing Portal is officially live for current customers.

Support made simple - the GBS Support Portal

Many of your needs may be a matter of finding the right answer to a question. But even with more complex situations, support should be made simple to obtain. And GBS has designed the right solution to increase support for you.

The GBS Support Portal is a self-service dashboard that does not replace existing support channels, but rather acts as a centralized space that houses all contact points, making them easy to find. The Support Portal was created with the customer in mind making it easy to find an array of topics that include employees, taxes, payroll, user support – and much more. It also allows users to open a service ticket should the need arise. The updated, easy to follow structure and search feature helps  customers how to get the support they need.

*The Support Portal is currently in pilot mode for certain users.

So, what are you waiting for? Start exploring the GBS Support Portal and Billing Portal now through the Access GBS website.