There are few things trickier than trying to find the right information, in the right place in a reasonable amount of time. That's why we created a new digital space that connects most of the essential information and access to GBS platforms that you need - all in one place.

The Access GBS website allows for easy access to of all things Siemens Global Business Services (GBS). Our goal to provide a user-friendly, centralized place for you to gain vital information on products and services, access to essential training, easily seek support and gain access to platforms you use daily.

Who is GBS in North America?

Through Access GBS, you’ll also get a chance to learn more about GBS North America and our organization’s evolution from an internal shared services entity to a customer-centric organization. Get a look at where we are in the world and the specific delivery locations our amazing teams are working from. And finally, put a face to a name with our leadership desk spanning our business lines and departments, ready to work with you and your business.

Learn more about our service offerings – easily.

Our easy to navigate menu will lead you to find essential information about our services. Get the basics and explore each of our six business lines’ key features and overview information answering your questions on:

What does the service cover? What are the main benefits? What are the main features? How can I learn more?

Explore available platforms and digital solutions.

As a user of one or more of our platforms, this is the best place to easily access them. We’ve made it easy to find the solutions your team regularly uses with direct access to your platforms saving you time.

Get the training resources you need – all in one place.

Training plays an integral part of any digital platform you and your team are using. That’s why we made it simple to Learn About (product overview), Learn How (step by step use overview) and Learn More (links to where you can get even more information) about our solutions and services. As you scroll through the page, you’ll come across informational videos highlighting our solutions and services such as our PO process solution NextGenP2P™ and sales and use tax dashboard Tax-Sights™.

More of a visual person? Learning how to use solutions has never been easier through our videos. The overview clips highlight specific functions of the platform, and let you gain a first-hand look into how our platforms can work for your business needs. You’ll also get the chance to hear directly from customers about their experience as a user through our use cases.

GBS Insights – Explore GBS North America from within.

Our GBS Insights blog gives a first-hand look into our digital solutions, customer spotlights, new ways of work topics and much more. Get a deep dive into how our services and platforms have helped customers save money, gain efficiencies and co-created future-ready solutions. This is also a space where you’ll get a first-hand look into the teams behind the magic and learn about our GBS employees who are serving you. Take a look around!

Support made simple - introducing the GBS Support Portal and Billing Portal.

Getting support for your questions shouldn’t be difficult. The first step is usually finding the correct resource to go to. Through Access GBS, you’ll easily find entry into our GBS Support Portal*, housing an array of topics that include employees, taxes, payroll, user support – and much more. It also allows users to open a service ticket should the need arise. The updated, easy to follow structure and search feature helps alleviate the frustration of knowing how to get the support you need.

The GBS Billing Portal* will also be available through Access GBS. It is a self-service portal providing transparency on billing details. Through an easy-to-use dashboard view, users are able to see details such as consumption item detail reporting. Overall, the tool will allow for a more efficient process in viewing billing details instead of having to request them.

*The Support Portal and Billing Portal are currently available to pilot customers and is rolling out to additional customers over the next few months.

Other features you can expect:

If English isn’t your preferred language, you can utilize our translation tool, currently offering translations in French Canadian and Spanish (more languages coming). There is also a feedback feature so you can keep us apprised of your ideas or needs. We are excited to share with you this space dedicated to all things GBS in North America as you continue to grow with us.

The Access GBS website will be released in mid-July. Stay tuned for updates. In case of any questions in the meantime, please reach out to Michelle Irwin at michelle.irwin@siemens.com.